Ensure all Civil Code, State and City statutes and ordinances, and legal document requirements are met such that the Board of Directors and Association remain in compliance.
Manage Board of Directors and implement direction of managing the association at the direction of the Board and within the scope of the management contract.
Create agendas for Board and Committee meetings and packets (Board Packets) in accordance with company procedures. Responsible for all Board meeting follow-up, meeting minutes, and correspondence.
Schedule, coordinate and monitor the activities of each contractor, vendor or service provider who is working in the Association’s common areas and report the progress made to the Board.
Receive and respond to homeowner’s maintenance requests. Report, as appropriate, on the status of requests and work in progress to the Board.
Site visit according to the management contract.
Oversight of each association relating to billing, collection, budget, taxes, audit and financial statement preparation including delinquent status
Prepare budgets and review financials.
Manage bid processes by obtaining competitive bids for work that exceeds authorized limit and submit bids to the Board for review and approval.
Educate association Board Members on changes to legislation that impacts their association. This may also be conducted with the assistance of the association’s general counsel.
Manage all deadlines (internal company deadlines and external account deadlines) and update on the association’s annual calendar.
Work with insurance agent to ensure the association is properly insured.
Work with the association’s legal counsel during as a liaison to the Board.
Manage Association vendors and ensure performance of the scope of work on their contract.
Process homeowner violations as directed by the Board of Directors
Responsible for all aspects of coordination in the annual meeting/election process.
Responsible for all association files (past and present) in accordance with company standardized hard copy and electronic system.
Utilize company support staff in accomplishing daily tasks in an efficient and professional manner.
Must have reliable transportation, a valid driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.
Requirements:
Knowledge, Skills and Experience:
3+ years of experience in the industry managing homeowners’ associations.
Excellent customer service and relationship building background/skills.
Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a Board meeting if necessary
Collaborative decision-making and problem-solving skills.
Strong analytical and creative thinking skills.
In-depth experience with project management, budget management and strategic goal development.
Excellent, effective, and diplomatic verbal and written communication skills.
Customer service driven.
Proficient in Microsoft Word, Excel, Outlook.
Ability to draft business correspondence and reports along with responding to inquiries and client concerns effectively and independently.
Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
Set and communicate deadlines and follow through on tasks for clients, including resident homeowners, committees and boards of directors.
Demonstrate integrity and honesty while interacting with clients and team members.
Must be able to work independently and in a team environment.
Must be able to attend and actively participate at evening meetings as required.
Must be able to be on-call if needed.
Minimum Education:
High School Diploma or equivalent required.
CCAM® designation or CMCA® and AMS® designations desired
License/Permits/Certifications Required:
Valid Driver’s License and State mandated vehicle insurance.